Deadline:
As soon as possible
Location(s)
Netherlands
Rotterdam, Zuid-Holland
Overview
Details
About HousingAnywhere
HousingAnywhere is Europe’s largest mid-term rental platform. With Kamernet and Studapart under its umbrella, it represents three fast-growing brands with over 30 million yearly unique visitors combined, 160,000+ properties available for rent and 100,000+ tenants securing their new homes, based on the 2022 performance. HousingAnywhere serves young professionals and students, primarily aged between 18 and 35, connecting them with accommodation providers. Through its advanced technology platform, tenants rent accommodation for 3 to 12 months outside of their country of origin. Headquartered in Rotterdam, HousingAnywhere operates in most European cities and recently expanded to key cities in the US, establishing a presence in over 125 cities. Driven by the mission to enable people to live wherever and however they choose, thanks to a flexible renting experience, the technology scale-up employs 340 professionals globally.
Our values
- Ownership
- We are Enablers
- We are Changemakers
- We are Connectors
The team
Within the Customer Care Department there are 3 teams which are responsible for managing enquiries, processing requests and ensuring the overall safety and success of users of our platforms:
- Booking Support Team: responsible for managing enquiries from advertisers on HousingAnywhere and any booking-related enquiries and requests from tenants on HousingAnywhere.
- Search Support Team: responsible for managing enquiries from all users of Kamernet, and for managing searchers enquiries on HousingAnywhere.
- The Trust and Safety Team: responsible for fraud prevention, review management and moderation activities across our platforms.
Your role & impact
Depending on the role, your responsibilities will include:
- Assist HousingAnywhere and/or Kamernet users with their enquiries through phone, chat and email.
- Participate and/or manage processes such as booking modifications, cancellations requests, documentation or fraud prevention activities.
- Identify process improvements.
- Utilise translations, in chat and email, to respond to enquiries in other languages.
- Go the extra mile to engage customers and support them with a great experience!
- Proactively participate in continuous learning of the HousingAnywhere platform, and associated customer requests/insights through feedback collection, self-study, training, experience, discussion, research and sharing of best practice to report potential improvements.
- Proactively participate in Team Meetings, 1:1s and other discussions.
- Proactively work towards meeting and/or exceeding your statistical KPI results.
- Participate in improving our Internal Knowledgebase.
- There may be other activities assigned, or projects that you will participate in to help the Customer Care department achieve its goals.
Opportunity is About
Eligibility
Candidates should be from:
Description of Ideal Candidate
Your profile
- Must be fluent in English.
- Fluency in one of the following languages is a plus: Dutch, German, Spanish, Italian and French.
- Experience in either a customer-facing role, fraud prevention or moderation.
- Excellent communication skills, both verbal and written.
- High level of attention to detail.
- A solution-oriented mindset.
Dates
Deadline: As soon as possible
Cost/funding for participants
Practicalities
- Depending on the role, you can work Day Shift (Monday to Friday, 9am - 6pm, with a one-hour lunch break) or Late Shift (Monday to Friday, 12pm - 9pm).
- Some roles will require you to work at least one Saturday shift every 4 weeks, with a weekday off to compensate, agreed with your manager.
What’s in it for you
- Diverse international community (46+ nationalities).
- Hybrid working policy.
- Unlimited paid holidays, minimum-based not maximum.
- 1,000 EUR personal development budget.
- Complete coverage for commuting.
- Personal equipment, including laptop and ergonomic setup.
- Relocation support & 30% ruling application assistance.
- Gym membership discount with GoVital or OneFit.
- Variable pension scheme.
- Dutch/English classes budget.
- Fun team-building and after-work drinks every Friday.
Un-save Opportunity
Internships, scholarships, student conferences and competitions.
